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Shipping & Returns

(a) Notification of damaged, incorrect or missing products must be received by our Customer Service Department with 48 hours of your parcel being signed for.

(b) Should your parcel contain a damaged or faulty item, Borosil Australia will provide instructions on how to return the goods in an appropriate manner. These details can be obtained either by telephone on 1800 005 755 or by email at sales@borosilglassware.com.au, at which point a replacement or refund will be arranged.

(c) Acceptance of the return of goods is at the discretion of Borosil Australia and will not be processed without prior authorisation and issue of a Returns Authority Number.

(d) Borosil Australia will be given the opportunity to inspect the Goods and investigate the complaint before any further dealing.

(e) For information regarding the return of goods purchased online, please contact us in one of the following ways:

Phone: 1800 005 755
Fax: 02 4229 9655
Email: sales@borosilglassware.com.au

We can ship to virtually any address within Australia (Sorry, PO Boxes not accepted). When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Currently Borosil (Australia) do not ship outside of Australia.